When it comes to mobility, customer satisfaction is usually measured in terms of shorter and fewer service interruptions. In high-traffic buildings, and for customers who rely on their mobility solutions to function – such as hospitals and age-care facilities – it is of the utmost importance that equipment is monitored and running safely.
So, what can we do to ensure the uptime of our lifts, escalators and moving walks? Ensuring that maintenance is routinely completed improves the health of any unit. Regular servicing of equipment helps to reduce the risk of shutdowns; however, shutdowns usually cannot be prevented completely, from external environmental factors to components that reach their end-of-life cycle, units breakdown and require maintenance.
Once a lift or escalator breaks down, the Service Provider needs to be notified and a Technician needs to be available with the correct spare parts, if required. They also need to visit the site to get the equipment up and running again safely. Occasionally, a Technician is called to a site where a unit is operating perfectly, increasing the wait time for other customers to have their equipment serviced.
But it is impossible to prevent shutdowns… or is it?
Schindler has found a solution for continuous, convenient, and hassle-free monitoring of our equipment so that issues can be addressed before breakdowns occur.
We are now leveraging the potential of the internet of things (IoT) and machine learning to offer our customers radically improved and intuitive maintenance services.
Ahead Remote Monitoring is our market-leading digital solution that gives you clear insights into your equipment’s health around the clock. Filtered real-time data makes it possible to act proactively as the diagnosis is achieved via remote monitoring of components. We can control the equipment from our Technical Operations Centre, which means we can avoid visiting sites where units are operating correctly. The Technical Operations Centre can analyse faults, despatch Technicians and distribute parts faster than ever before.
Our customers have access to real-time actionable insights with Schindler Ahead Actionboard, which provides access to performance checks, view current and historical data and statistics, view maintenance planning tools, place service requests and more.
All of this means we can check the health of your units, detecting issues with equipment before it breaks down.