THE Awards 2022 was a resounding success and everyone had a fantastic evening. A special thanks to our sponsors: HiRUM, Schindlers Lifts Australia, McAdam Siemon Accountants and Mike Phipps Finance for making the event possible. Here’s the professional images from the evening. We can’t wait to see you all next year!Read More →
ONE OF THE MOST IMPORTANT MAXIMS for anyone working in Management and Letting Rights is that to be in the hospitality industry you have to be hospitable – likewise to be in the service industry you have to provide good service. That’s the mantra of Michael Cross, who with his wife Karen, took out this year’s TOP Award as Building Managers of the Year for the amazing work they do at the Gold Coast’s Dorchester on The Beach. The Top Awards made for a phenomenal night with close to 300 guests sitting down to a gala dinner at the Brisbane City Hall – a beautiful location that looked absolutelyRead More →
Don’t Underestimate The Impact Of Guest Reviews In the competitive hospitality market, online hotel reviews have become a VERY important component of a traveler’s decision-making process when deciding where to stay. Marketers are adroit at presenting a property in its best light. The actual worth of a travel experience cannot always be determined by the expectations set by beautiful photos and clever marketing campaigns. Guest Reviews provide a greater insight into the guest’s actual experience and add credibility and proof to the promises advertised. In fact, reviews have become such an important insight into guest experience, that a recent ‘Trust You’ study found that aRead More →
How well do you understand the difference between these two covers? Public Liability (PL) & Professional Indemnity (PI) are different types of insurance policies and cover different occurrences. Although they both cover allegations made against you and your business, the types of claims they cover vary. Depending on the nature of your business, you may require both, or just one of these policies. For some professions, these policies can also be combined into one for your convenience, so you may only have one premium to pay. Below, we take a look at the coverage under these policies and explain the differences, similarities, and businesses thatRead More →
Truth, Transparency and Disclosure – our best weapons against fake news An attack on term is an attack on the entire Management & Letting Rights Industry! The management and letting rights industry is locked in a war in which we are being attacked by the deadly weapons of exaggeration, misinformation, lack of disclosure, hidden agendas, corporate greed a need to exert power over other people and fake news. A tiny vocal minority is making a lot of noise trying to persuade the Queensland Government to cut the term of a Management & Letting Rights agreement from 25 years to 3, or 5 or 10 dependingRead More →
Let me start by acknowledging the many readers who sent me life affirming messages following reports of the debacle that was my recent cycling trip to Switzerland. A recurring theme has emerged. It seems that the prospect of me never travelling again has concerned a great many of you. The consensus is that if I curtail all future travel then the chances of misadventure become limited, resulting in less amusing stories to tell. Put simply, it would seem that a good laugh at my expense is the preferred option. Well, fear not, I am back on the horse and write this month’s reflections from InRead More →
Eliza Owen, CoreLogic Head of Residential Research Australia, sat down with Rob Doorey in episode two of the REIQ’s season three Property Brief Podcast to give an update on the current housing market alongside why she believes there are benefits for buyers in the current market. The Current Market Owen states the current market has come off its peak, led heavily by the more expensive capital cities. “Overall Australian housing values our down by 2% since peaking in April of this year,” Owen says. “It’s clear that no market is immune in the lift to interests rates we’ve seen in the past few months.” Even though on paper, it would seem like this is a market consumers may want to avoid, there are several factorsRead More →
Important features of Professional Indemnity Insurance You might already hold Professional Indemnity Insurance (PI), and renew your cover year after year without a second thought, but there’s more to your PI cover than you might think. Because of the way Professional Indemnity policies operate, there are some aspects of the cover that are worth keeping in mind to ensure your policy is providing you with the protection you need. Your cover shouldn’t end after you stop practising With most of your other insurances, the cover often isn’t needed anymore after you no longer have the asset. For example, you might cancel your car insurance after you sellRead More →
The new Queensland tenancy laws coming into effect on 1 October 2022 largely replicate domestic and family violence provisions introduced in 2021. Property managers should always exercise caution when dealing with tenants who are experiencing domestic and family violence. Some key points of the legislation include: – The affected tenant may choose to either leave or stay at the property and, if they stay, they are entitled to change locks. – If the tenant believes they can no longer safely stay at the property, they can choose to leave and end their interest in the tenancy. – They must give you the prescribed form – FormRead More →
The role of the caretaker within a body corporate can sometimes cause confusion. As the caretaker is frequently onsite managing the scheme’s day-to-day issues, it can fuel the assumption that the scope of their responsibilities is wider than it is. By-law enforcement is one of the tasks residents commonly attribute to caretakers. However, contrary to popular belief, the caretaker is not the ‘all-powerful’ body corporate sheriff appointed to enforce the scheme’s by-laws. In this article we will clarify the avenues available for enforcing by-laws, while highlighting who holds the reins when it comes to body corporate decision-making. What is a contravention notice? A contravention noticeRead More →
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