Motels and Hospitality

Contributed By: ARAMA on

If you came into the business of management and letting rights (MLR) because you saw an attractive balance sheet but have solely focused on the maintenance of gardens and not on the importance of marketing, then you have not set down the road for success. Our business is referred to as ‘Management and Letting Rights’ for a reason. That is the resident manager has a dual role as both a caretaking service provider and an onsite letting agent. This dual role  provides an opportunity to market services to a number of different target markets.   To define, a target market ‘is a group of existingRead More →

Contributed By: By Michael Gapes, Partner, Carter Newell Lawyers and Peter Lynch, Sales Manager, Aon Risk Services Australia Ltd on

The importance of maintenance for Resident Unit Managers For resident unit managers (RUMs), maintaining a site in good order is just one of the tasks you have on hand, and undoubtedly one of the most important ones. A poorly maintained property can lead to dissatisfied clients, and potentially costly litigation. Let’s take a look at what can happen when maintenance is not carried out to an appropriate standard, and what resident unit managers need to keep in mind when appointing contractors.… Tommy* was a resident unit manager looking after a holiday apartment complex in a popular tourist destination. He received an online booking from Lily*,Read More →

Contributed By: HiRUM Software Solutions on

A specialist marketing service for accommodation providers of all shapes and sizes With discussion evolving around more international travel bubbles opening, what are you doing now to ensure the domestic travel market continues to stay with you? Some accommodation providers are currently experiencing high occupancy, but have you thought ahead to when the domestic goldmine is diluted by international appeal? As travel options continue to progress it is important to understand what you can be doing today to ensure these high occupancy rates continue tomorrow. The way people shop, buy and book has changed, meaning having an effective digital presence is key to ensure youRead More →

Contributed By: Nick Buick on

We were forwarded an interesting proclamation from the garrulous folks at AccomProperties this week stating rather spuriously their website was achieving “record sales activity”, and conflating this with a misleading side-by-side graphic of our site which apparently “speaks for itself”. They had of course rated themselves A and us F based on a mysterious “G.T. Metrix”… Now look, I love a good Gin & Tonic as much as the next guy, and I’m sure it’s a great metrix on a hot summer’s day (keeps the malaria away after all) but I wouldn’t be measuring my website’s performance as an effective marketing portal on a G.T.Read More →

I’ve owned and managed holiday rentals for several years now, and one thing that has always concerned me is the prospect of dirty greasy nasty little hooligans renting a property and turning it into a party house. The risks of such an incident are obvious: Property damage, noise complaints, theft, fights and assaults, and possibly even local council issues. Here’s the steps I’ve taken to greatly reduce these risks to almost zero! Property Descriptions Pay attention to how you’re presenting your holiday accommodation in your marketing. I always make an effort to clearly state in the marketing that the property is not a party house,Read More →

Contributed By: Nick Buick on

Every single month an excess of thirty and up to forty thousand visits flow through TheOnsiteManager viewing Management Rights and Hospitality listings and this volume of traffic continues to grow year-on-year at a rate of more than 10%. In August this year, over 33,000 buyers came to TheOnsiteManager, by comparison, the nearest competitor achieved just 4,390 over the same period (we beat them by over 750%). Put simply, TheOnsiteManager will put your listing in front of more buyers in just 4 days, than the nearest competitor can hope to achieve in an entire month. As the number 1 portal in this industry, the traffic achievedRead More →

The secret to driving up your Trip Advisor ranking up is by getting your most satisfied guests to post a review. If you don’t have an automated feedback system that allows quick responses back to the guest, a senior person such as the FOM should be writing back to these guest via a well as a written email, providing the link to your Trip Advisor Page and offering personal assistance with their next stay. Out of 10 guests that you will email a follow-up thank-you and suggestion to post a review, about 3 or 4 will actually post because you have simply asked the question.Read More →

Contributed By: Chris Rowe of Accommodation Business Brokers on

With mining booms every few years, the fly-in-fly-out (FIFO) or drive-in-drive-out (DIDO) market also booms. Those who own accommodation properties in key areas will benefit during the boom times. Townsville is one such location. About FIFO/DIDO workers FIFO workers come from all walks of life and operate in most industries. Most FIFO workers fall into the 35-54 years age group. Jobs for FIFO workers are diverse: health worker, road train operator, kitchen worker, metallurgist, mine planning engineer and solar farm workers. Although FIFO workers exist in many sectors, it’s in mining that the phenomenon has become known. Most mines are located in remote areas orRead More →

Contributed By: Chris Rowe, Accommodation Business Brokers on

This wide brown land is full of stunning vistas and incredible experiences. It’s no wonder Australians, and overseas visitors are so keen to explore our great in-lands not just cities and coastline. Tourism is listed as one of Australia’s top-tier industries of the future. With the Australian Bureau of Statistics showing that regional Australia currently claims 45 percent of ‘visitor nights’ and 44 percent of traveller spending money, there’s plenty of opportunity for accommodation businesses and in particular Motel owners. Why buy a Motel? If you’re new to the hospitality industry, a Motel can be an excellent first business. Like any accommodation business, running your own MotelRead More →

Airbnb is never far from the headlines, and many industry segments are clamouring for regulation. In June 2018 the NSW government announced severe restrictions on short stay accommodation. It remains to be seen how that will work in practice, and how Queensland will implement our own version. Hopefully the legislative response will be informed by the lessons learned from the regulation of ride sharing services such as Uber. Industry Concerns Body Corporates, owners, and on-site managers are justifiably concerned about the rising popularity of home sharing services, and other online accommodation booking platforms, for properties within Community Title Schemes. Naturally, I can’t condone “self-help” remediesRead More →